File a complaint
If you have a problem with an auto repair or service and can't resolve it with the shop, the Bureau of Automotive Repair (BAR) may be able to help. We mediate complaints between consumers and auto repair shops.
How we can help
We can help with complaints about:
General automotive repairs and services
Auto body and collision repairs
Engine and transmission rebuilding or replacement
Extended warranty or service contract repairs
New or used vehicle sales (only when repairs were part of the sale)
Smog Check inspections and repairs
Tire repair or installation
Unlicensed or fraudulent automotive repair activity
Vehicle safety systems inspections and repairs
Vinyl wrap or window tint installation
Windshield replacement
What we cannot help with
Some issues are outside our authority. We cannot help with:
Repairs performed outside of California
Rental car transactions
Boat or watercraft repairs
Heavy-duty commercial vehicle repairs (such as Class A trucks and tractor trailers)
Trailer or travel trailer repairs
What to expect
When you file a complaint:
You'll get a confirmation with your reference number and a copy of your complaint details.
We'll review your complaint to see if it's something we can help mediate. If it is, we'll assign a BAR representative.
The representative will contact you within 7-10 business days. They may ask for more information, like estimates, invoices, or photos.
The representative will work with you and the auto shop toward a resolution that both parties can agree to. This may include a refund, bill adjustment, or the shop completing repairs at no cost to you.
We also will review the auto shop's compliance with the law. If we identify any concerns, we'll educate the shop on the requirements. For more serious issues, we may open a formal investigation to look deeper into the shop's business practices. This work is separate from the complaint mediation process.
When your complaint is closed, we'll let you know the final outcome.
Other resources
Need help with something else?
If you need a second estimate for collision repairs, work directly with a licensed auto shop. Use our Auto Shop Locator to find one near you.
If you are registering a revived salvage vehicle, get a vehicle safety systems inspection.
If you are unsure about your collision repairs, get a no-cost collision repair inspection.
If your vehicle fails Smog Check, our Consumer Assistance Program can help.
If you have a complaint about auto repairs done outside of California, find the consumer protection office for that state on the USAGov website.
Start your complaint
Use our online form to submit your complaint.
You can file an anonymous tip or complaint. If you do, we may not be able to contact you or give you updates on your complaint.