Consumer Information

Is your vehicle due for repairs or a Smog Check? Use our Auto Shop Locator to easily find licensed automotive repair dealers providing auto repair and other services in your area.

Taking your vehicle to the shop for repairs? Make sure the business is licensed! Use our online tool to verify license information, including license status and if disciplinary action has been taken against the license.

Most consumers have a generally positive experience when taking their vehicle to an auto shop for repairs or services. However, in the event you believe a shop’s work or service was compromised, we encourage you to file a complaint. A BAR representative will work with you and the licensee to try and resolve the issue.

• File a complaint online
• Print and file a written complaint (Español)
• Already filed a complaint and want to provide feedback? Please complete our complaint survey.
• Learn about California’s Lemon Law.

Most collision repairs are hidden by the vehicle’s panels, so it can be hard to tell if repairs were performed correctly, or if they were done at all. The same can be true for salvage-titled vehicles that have been repaired and returned to service. BAR’s Auto Body Inspection Program offers a convenient, no-cost inspection of collision-related repairs to help ensure the safety of you and your vehicle. Learn more, watch our short video, or request an inspection.