What auto repair shops look for when hiring technicians
Technical expertise remains the foundation of a successful career in the automotive repair industry, especially as vehicles become more advanced and technology driven. However, today’s employers are seeking professionals who bring more than just technical skills to the job. Adaptability, professionalism, and the ability to communicate effectively with customers are equally valued.
Industry veteran and member of the Bureau of Automotive Repair (BAR) Advisory Group, Bud Rice, offers a valuable perspective gained from decades of experience. He began his career in high school as a gas station attendant and worked his way up to franchise ownership and executive leadership roles with various industry organizations. Through his service on state appointed committees and as Executive Director of the California Automotive Business Coalition, Rice has championed workforce development. His insights reflect what many employers look for in today’s automotive professionals.
"I've spent more than 50 years in this industry," Rice shares. "What I learned when I started my career still applies today. You need to care about people, be willing to learn, and take pride in the work you do. Automotive repair shops want individuals who have the technical training but also the initiative and professionalism to represent their business well.”
Why choose a career in the automotive repair industry?
For those who are passionate about cars and enjoy problem-solving, the automotive industry offers a fulfilling career with multiple pathways for advancement and specialization. With the constant need for vehicle maintenance and repairs, the industry ensures job stability. Technicians also gain satisfaction from the mastery of complex technology and seeing the immediate results of their work.
Insights from shops and tips for aspiring technicians
When hiring, Rice shares that auto repair shops look for the following:
Technical proficiency: Some formal training is preferred, whether it is through a community college or a technical institute. Automotive Service Excellence (ASE) certifications are a must-have. Certifications like the A1 (Engine Repair), A5 (Brakes), and A6 (Electrical Systems) demonstrate core competency. For experienced technicians, advanced certifications such as L1 (Advanced Engine Performance Specialist) or L3 (Hybrid/Electric Vehicle Specialist) are highly regarded.
Hands-on experience: Employers want candidates who have worked on a wide range of vehicle makes and models, and who can diagnose and solve problems independently. "Employers value experience just as much as formal education," Rice explains. "Apprenticeships and internships are a great way to gain that experience."
Soft skills: While technical proficiency is essential, strong communication skills are often what sets successful technicians apart. “Customer service and communication can be as important as the ability to replace a part. Shops are looking for people who can explain issues clearly and build trust with customers,” Rice says. “In addition, the most successful techs are the ones who ask why and how.”
Education and continuous learning: Whether it’s a certificate from a technical school or ongoing training in diagnostics and telematics, the best technicians are lifelong learners. Rice adds, "Vehicles are changing fast—with electric vehicles (EVs), Advanced Driver-Assistance Systems (ADAS), and vehicle-to-everything (V2X) wireless technologies, technicians must keep learning to stay competent."
Opportunities and challenges in a changing industry
The auto repair landscape is shifting rapidly. Electric and hybrid vehicles, telematics, and advanced safety features are now standard. For technicians, this offers numerous opportunities to specialize. "Electric vehicles, ADAS, and even 3D-printed parts are reshaping the way we work," Rice explains. "That’s not a threat—it’s an opportunity for those willing to evolve with the industry. I tell young techs to embrace change. Learn about EVs, ADAS, and V2X cars. These skills will future-proof your career."
Despite the opportunities, the industry faces the challenge of a persistent shortage of skilled repair technicians. As vehicles become more complex, auto technicians must commit to even more training and education to keep pace with the evolving technologies. But for those with drive and adaptability, the path is rewarding. Rice shares, "Fixing a car isn't just about the machine. It's about helping someone get back on the road safely and confidently. That's a powerful thing."
In conclusion
Rice sums it up this way: “The auto repair industry offers more than job security—it offers purpose.” His journey from gas station attendant to industry advocate is proof that success in automotive repair isn’t just about knowing how to fix cars. It’s about embracing the work with curiosity and dedication.
“It’s not just about fixing mechanical issues. You’re supporting people’s mobility and peace of mind,” he reflects. “With the right training, mindset, and drive, a career in automotive repair offers stability, growth, and the chance to make a real impact in people’s lives.”
Resources
BAR offers resources for individuals interested in automotive careers. While no formal license is required to work as a mechanic, some specialized services—such as Smog Check and vehicle safety systems inspections—require a license from BAR. If interested in these licenses, go to BAR’s website for information on licensure and training requirements.
To learn more about ASE certification, go to www.ase.com.
For information on financial assistance opportunities, go to Scholarship opportunities for students and professionals.