COVID-19 Impacts on BAR Programs and Services
As California continues to respond to COVID-19 and works to limit its spread, the Bureau of Automotive Repair (BAR) is committed to supporting consumers, licensees, applicants, and our other stakeholders by maintaining safe delivery of our programs and services.
BAR is closely monitoring the situation, coordinating with state and local governments, and working with our partners to protect the health of Californians. We continue to perform our business functions and appreciate your patience and cooperation as we adhere to state guidelines to safeguard the health and safety of our employees and individuals visiting our offices.
How do I get up-to-date information about BAR programs and services impacted by COVID-19?
For up-to-date information, visit this webpage or call (800) 952-5210. You can also get updated information on BAR’s social media channels:
Are BAR offices open?
Yes, BAR offices are open to the public Monday through Friday from 8:00 a.m. to 5:00 p.m., excluding state holidays.
What BAR services and resources are available online?
To help support physical distancing, we encourage our stakeholders to take advantage of the following online services and resources:
- Auto Shop Locator
- License Search
- File a Complaint
- Consumer Assistance Program Application
- Vehicle Smog Check History Search
- License Renewal
- Automotive Repair Act and Related Laws and Regulations
Information for Consumers
Can I submit a Consumer Assistance Program application?
Yes. Visit the Consumer Assistance Program page to submit your application online. Please note, there may be delays in processing times.
Can I check the status of my Consumer Assistance Program application?
Yes. You can check the status of your application on the Consumer Assistance Program page.
Will my Consumer Assistance Program eligibility be extended?
Please contact the CAP Call Center at (866) 272-9642 for assistance.
Can I file a complaint?
Can I submit a Public Records Act request?
Yes. Visit our Records Request Guidelines page for more information. Please note, there may be delays in processing times.
Can I subpoena records for small claims court?
Yes. Visit our Records Request Guidelines page for more information.
My Department of Motor Vehicles registration renewal notice indicates a Smog Check is required. Can I obtain a Smog Check waiver?
Pursuant to applicable statutes and regulations, Smog Check requirements cannot be waived at this time.
Are Referee stations taking appointments?
Information for Industry
My license will be expiring. Am I required to submit my renewal by the expiration date?
Pursuant to applicable statutes and regulations, your license must be renewed, and all applicable fees must be paid, before the license expiration date.
Can I submit a license application?
Yes. Visit our Industry page for more information. Please note, there may be delays in processing times.
Can I check the status of my license application?
Should my business remain open?
On March 19, Governor Newsom issued Executive Order N-33-20, directing all individuals living in California to stay at home, except as needed to maintain continuity of operations of the federal critical infrastructure sectors. The order refers to federal critical infrastructure sectors identified by the Cybersecurity & Infrastructure Security Agency and additional sectors designated by the State Public Health Officer as essential critical infrastructure workers to protect the health and well-being of all Californians.
The State Public Health Officer has designated automotive repair and maintenance facilities as essential workforce in the Transportation and Logistics Sector. In addition, auto supplies and repair commercial retail stores are designated as essential workforce under other community-based government operations and essential functions.
BAR strongly encourages licensees to check with their local county health department to determine what activities are also considered essential and non-essential and whether your business should remain open. Licensees are also advised to follow the Centers for Disease Control and Prevention’s interim guidance for businesses and employers.
How can my business practice physical distancing in transactions between employees and consumers?
BAR’s Write It Right guide provides valuable information to help businesses incorporate electronic estimates and invoices and electronic or telephonic authorizations into their operations.
I have a brake and/or lamp station and have submitted payment for brake and/or lamp certificates. Will my order be processed?
Yes. However, there may be delays in processing times.
I have a meeting scheduled with a BAR representative. Will it be canceled?
Face-to-face meetings involving BAR representatives, including office conferences and station inspections, may be canceled. There may be situations where meetings can be conducted by phone. BAR will contact you should this be an option for your situation.
How do I remove a technician from my analyzer?
Please contact your local field office for assistance.
I closed my Smog Check station in response to orders or directives put in place by state and local health officials. Will this impact my STAR score?
Station closure should not affect a licensee’s STAR score. However, BAR is closely monitoring the situation to ensure stations are not adversely impacted.
I have been ordered to complete training because of a citation or a disciplinary case but am having difficulty finding the training. Can I get an extension?
For any questions regarding completion of training, please contact the Enforcement Operations Branch at (916) 403-8060. Phone staff will record your information and have a member of enforcement staff contact you to discuss. Please note that due to limited staff in the office, it may be necessary to leave a message and call back number.
I have a payment due as a result of a citation penalty or disciplinary order. Am I required to make payment?
Pursuant to applicable statutes and regulations, all fines and cost recovery payments must continue to be made by the scheduled due date. If circumstances prevent you from making scheduled payments, please contact the Enforcement Operations Branch at (916) 403-8060. Please note that due to limited staff in the office, it may be necessary to leave a message and call back number.
My business is subject to a disciplinary order that becomes effective during the stay home order. Will I have to comply with that order?
Yes. Pursuant to applicable statutes and regulations, BAR will continue to enforce the order of the Director of the Department of Consumer Affairs on the stated effective date. This includes any order for suspension of licenses.
I submitted an appeal of a STAR invalidation, an appeal of the denial of a license application, or an appeal of a citation. Will that be accepted?
Yes. BAR will continue to review, process, and respond to all appeals as required by the applicable statue or regulation.
My STAR privileges are currently suspended. Will they be reinstated on time?
If eligible, your station’s STAR privileges will be reinstated on time.
I have a hearing scheduled to appeal a BAR decision or to defend myself in a BAR case. Will the hearing take place?
The Office of Administrative Hearings has implemented specific procedures to ensure continuation of essential services. The Office of the Attorney General will contact you to confirm scheduling details for the hearing. However, if you have further questions, please contact the Enforcement Operations Branch at (916) 403-8060. Phone staff will record your information and have a member of enforcement staff contact you to discuss. Please note that due to limited staff in the office, it may be necessary to leave a message and call back number.
Tax Relief and Assistance for Small Businesses
California and the federal government are providing broad assistance to small businesses and employers impacted by COVID-19. To learn more about grants, loans, and other help for small businesses, visit the state's COVID-19 Businesses and Employers page.
How to Get Vaccinated
For the latest information on how to get vaccinated, including eligibility, how to sign up for an appointment via MyTurn.ca.gov, local health jurisdiction resources, and more, visit the state’s COVID-19 website.
Eligibility Expands Statewide Beginning March 15, 2021
Beginning March 15, 2021, healthcare providers may use their clinical judgment to vaccinate individuals age 16-64 who are deemed to be at high risk from COVID-19 as the direct result of certain conditions and settings, as specified in the California Department of Public Health’s Provider Bulletin. Eligible individuals include:
- Individuals with one or more severe health conditions
- Individuals with developmental or other severe disabilities or illness
- Individuals who live or work in a high risk congregate residential setting
- Public transit workers
For further details, please review the California Department of Public Health’s Fact Sheet, COVID-19 Vaccine Allocation Guidelines, and California’s COVID-19 vaccine webpage.
Individuals with the above conditions are strongly encouraged to seek vaccination with a primary health care provider or system, or in an alternate clinical setting. Additional ways individuals can find appointments are through pharmacies, local health departments, community pop-up clinics, online at MyTurn.ca.gov and by calling the COVID-19 hotline at (833) 422-4255.
Federal Retail Pharmacy Program and Vaccine Appointments
The Federal Retail Pharmacy Program has partnered with select pharmacy partners in California, including CVS, Rite Aid, Walgreens, and Albertsons. Pharmacy partners are now offering COVID-19 vaccines in their select store locations. For eligibility and scheduling, visit the California Department of Public Health’s Federal Retail Pharmacy Program page.