Auto Repair and Enforcement
- No-Cost Auto Body Inspection
If you have had collision repairs to your vehicle, you may want to have your vehicle checked out as part of BAR's Auto Body Inspection Program. To make an appointment please call 1-866-799-3811.
A consumer's guide to auto repair
If you're like most Californians, you depend on your vehicle. When it needs service or repair, you want the work done quickly, correctly, and at a reasonable cost. By following the tips in this booklet, you can keep your vehicle in good condition and ensure a good working relationship with your auto repair shop. The information in this guide will also help you understand your rights if you have a problem with a repair shop.
BAR's Enforcement team investigates general auto repair complaints and ensures that shops comply with Smog Check statutes. Each year BAR handles more than 14,800 complaints relating to auto repair and/or Smog Check inspections. BAR staff checks out every complaint and negotiates with the shop on the consumer's behalf to achieve a mutual agreeable resolution. The bulk of complaints are resolved by mediation. Each year BAR returns over $6.3 million to California consumers in the form of direct refunds, rework, or adjustments.